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Key Accounts Manager

Location : Al-Khobar, Saudi Arabia

Contact email : hr@gbs.com.sa

Job Responsibilities :

This position calls for a person who is action oriented with an ability to think strategically while maintaining a passion for tactical detail level execution. He will be responsible for generating revenue by identifying and penetrating specific potential accounts and serving as a marketing consultant that provides efficient and effective business solutions and services.

It will be critical to have a combination of sales and technical skills, marketing knowledge and analytical ability. The person will be equally comfortable working with customers and boardroom members.

Duties and Responsibilities :

  • Identify, build and manage strategical potential key accounts portfolio
  • Build and maintain strong, long-lasting customer relationships providing clients with excellent service and support.
  • Initiates sales process by scheduling meeting; making initial presentation; understanding account requirements.
  • Visit the major clients on a regular basis and respond to their specific queries
  • Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts
  • Suggest solutions and innovative ideas to meet client needs by engaging with the vendor
  • Handle complaints and problems in a timely and effective manner
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Act as the liaison between key customers and internal teams
  • Vendor negotiation and supplier price finalization
  • Prepare quotation and proposals and submit to the clients
  • Prepare monthly, quarterly and annual reports and forecasts and submit to management
  • Operate as the lead point of contact for any and all matters specific to your customers
  • Negotiate and review contracts periodically and close agreements to maximize profit
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Find solutions to customers requirements and source the solutions from sub-contractors, if required.
  • Identify grow opportunities establish a healthy pipeline.
  • Assist customer with high severity requests or issue escalations as needed
  • Establish a best practice for the for ensuring proper invoicing and on-time collection
  • Identifying and developing new business through networking and courtesy and follow-up

Reporting :

  • Reports directly to Sales Manager/Operations Director

Qualifications :

  • A bachelor degree in sales and marketing or business studies is preferred; or a minimum of five years of related experience in relevant sector; or the equivalent combination of formal education and experience.
  • Proven work experience as a Key account manager
  • Hands on experience with CRM software and Account management systems
  • Excellent communication, presentation and interpersonal skills with an aptitude for building strong client relationships
  • Motivates and advise direction to all employees.
  • Strong listening and negotiation skills with a problem-solving attitude
  • Working knowledge of major IT vendor products and technologies like Cisco, Microsoft, Systimax, EMC, HP, vMware, etc.
  • High level of Personal Computer proficiency

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