Key Accounts Manager
Location : Al-Khobar, Saudi Arabia
Contact email : email@example.com
Job Responsibilities :
This position calls for a person who is action oriented with an ability to think strategically while maintaining a passion for tactical detail level execution. He will be responsible for generating revenue by identifying and penetrating specific potential accounts and serving as a marketing consultant that provides efficient and effective business solutions and services.
It will be critical to have a combination of sales and technical skills, marketing knowledge and analytical ability. The person will be equally comfortable working with customers and boardroom members.
Duties and Responsibilities :
Identify, build and manage strategical potential key accounts portfolio
Build and maintain strong, long-lasting customer relationships providing clients with excellent service and support.
Initiates sales process by scheduling meeting; making initial presentation; understanding account requirements.
Visit the major clients on a regular basis and respond to their specific queries
Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts
Suggest solutions and innovative ideas to meet client needs by engaging with the vendor
Handle complaints and problems in a timely and effective manner
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Act as the liaison between key customers and internal teams
Vendor negotiation and supplier price finalization
Prepare quotation and proposals and submit to the clients
Prepare monthly, quarterly and annual reports and forecasts and submit to management
Operate as the lead point of contact for any and all matters specific to your customers
Negotiate and review contracts periodically and close agreements to maximize profit
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Find solutions to customers requirements and source the solutions from sub-contractors, if required.
Identify grow opportunities establish a healthy pipeline.
Assist customer with high severity requests or issue escalations as needed
Establish a best practice for the for ensuring proper invoicing and on-time collection
Identifying and developing new business through networking and courtesy and follow-up
Reports directly to Sales Manager/Operations Director
A bachelor degree in sales and marketing or business studies is preferred; or a minimum of five years of related experience in relevant sector; or the equivalent combination of formal education and experience.
Proven work experience as a Key account manager
Hands on experience with CRM software and Account management systems
Excellent communication, presentation and interpersonal skills with an aptitude for building strong client relationships
Motivates and advise direction to all employees.
Strong listening and negotiation skills with a problem-solving attitude
Working knowledge of major IT vendor products and technologies like Cisco, Microsoft, Systimax, EMC, HP, vMware, etc.
High level of Personal Computer proficiency